Terms of Service

Last Updated: August 31, 2026

These Terms of Service ("Terms") govern your access to and use of the website located at bitanixsoft.com (the "Site") and the purchase of software licences for Bitanix NetMan (the "Software") from 1000580102 Ontario Inc., operating as BitanixSoft ("BitanixSoft," "we," "us," or "our"), a corporation existing under the laws of Ontario, Canada.

By accessing or using the Site, purchasing a licence, or otherwise using services provided by BitanixSoft, you agree to these Terms.

Use of the Bitanix NetMan Software is also subject to the applicable End-User License Agreement ("EULA").

1. Eligibility

You must be at least 18 years old, or the age of majority in your jurisdiction, and have the legal capacity to enter into a binding agreement to use the Site or purchase a licence.

If you purchase or use a licence on behalf of a company, organization, or other legal entity, you represent that you have authority to bind that entity to the applicable agreements.

2. Description of Service

BitanixSoft develops and licenses Bitanix NetMan, a commercial network-management, documentation, discovery, assessment, auditing, configuration-management, and defensive-security software application.

Bitanix NetMan may include functionality for Windows and/or Linux environments, depending on the applicable Software version and supported features.

BitanixSoft sells time-limited commercial licences for the Software.

Use of the Software itself is governed by the Bitanix NetMan EULA, which is incorporated into these Terms by reference.

In the event of a conflict concerning use of the Software, licensing restrictions, authorized use, or Software-specific rights and obligations, the EULA governs those matters.

3. Purchases, Payment, and Automatic Renewal

Purchases are processed through our third-party payment processor, Stripe. BitanixSoft does not directly collect or store your full payment card details.

Prices are displayed in the currency shown at the time of purchase or checkout. Prices may change prospectively without affecting a licence term that has already been paid for.

You are responsible for applicable taxes, duties, bank charges, currency-conversion fees, or similar charges associated with your purchase where required.

Bitanix NetMan licences are offered for the licence term selected at the time of purchase. Current licence options may include:

  • 1 Month
  • 6 Months
  • 1 Year

Unless a specific purchase is clearly identified at checkout as a one-time, non-renewing licence, licences automatically renew at the end of each licence term for an additional term of the same length, at the then-current price for that plan, charged to the payment method on file, unless you cancel before the renewal date.

We will send a reminder notice to the email address on file in advance of each renewal charge, consistent with applicable law.

You may cancel automatic renewal at any time before the renewal date through your account or by contacting info@bitanixsoft.com. Cancellation takes effect at the end of the current licence term. You will retain access through that term's expiry and will not be charged for the next renewal term.

If a specific purchase is offered as a one-time, non-renewing licence, this will be clearly stated at checkout for that purchase.

The features, pricing, availability, and duration of licence plans may change for future purchases or renewal terms. Any change to the price applicable to a future renewal will be subject to applicable law and any notice requirements that apply.

Refund eligibility, including the treatment of renewal charges, is governed by the applicable Refund Policy.

4. Licence Delivery and Activation

After completing a valid purchase, the customer is entitled to activate Bitanix NetMan according to the licence term purchased and the activation procedures provided by BitanixSoft.

Bitanix NetMan may generate an installation-specific Machine Code used to issue or validate a licence entitlement.

Where required for activation, the customer may be asked to provide the Machine Code generated by the Software to BitanixSoft through an approved support or communication channel.

Customers should provide only the information requested for activation and should not send passwords, SSH credentials, SNMP credentials, API keys, private keys, network configurations, or other unnecessary sensitive information.

Unless otherwise stated at the time of purchase, a licence permits one active installation at a time, subject to the Bitanix NetMan EULA and the entitlement issued for that purchase.

Licence activation, entitlement, expiration, and authorized use are further governed by the EULA.

5. Refunds

Refund requests are governed by the BitanixSoft Refund Policy in effect for the applicable purchase.

Nothing in these Terms is intended to limit refund, cancellation, or other consumer rights that cannot lawfully be excluded or limited under applicable law.

Customers should review the Refund Policy before completing a purchase.

6. Acceptable Use of the Site

You agree not to:

(a) use the Site for any unlawful or fraudulent purpose;

(b) attempt to gain unauthorized access to any portion of the Site, its infrastructure, accounts, systems, or related services;

(c) interfere with, disrupt, damage, overload, or impair operation of the Site;

(d) scrape, harvest, extract, or systematically collect information from the Site by automated means without our written authorization, except where such activity cannot lawfully be restricted;

(e) introduce malware, malicious code, or other harmful material;

(f) impersonate another person or organization or misrepresent your relationship with BitanixSoft; or

(g) use the Site in violation of applicable law.

Authorized and prohibited uses of the Bitanix NetMan Software itself are governed separately by the EULA.

7. Intellectual Property

The Site and its proprietary content, including applicable text, graphics, visual designs, logos, branding, documentation, and the BitanixSoft and Bitanix NetMan names and marks, are owned by BitanixSoft or its applicable licensors and are protected by applicable intellectual-property laws.

Nothing in these Terms transfers ownership of BitanixSoft intellectual property to you.

Except where expressly permitted, you may not reproduce, distribute, modify, publicly display, commercially exploit, or use BitanixSoft trademarks, logos, branding, or proprietary Site content without prior written authorization.

Ownership and licensing of the Bitanix NetMan Software are governed by the EULA.

Third-party and open-source components remain subject to their respective licence terms.

8. Third-Party Services

The Site and Software may use, integrate with, or provide access to third-party services.

Depending on the functionality used, these may include services such as:

  • Stripe for payment processing;
  • OpenAI or another supported provider for optional AI-assisted functionality;
  • the U.S. National Vulnerability Database (NVD) for optional vulnerability intelligence;
  • website hosting, infrastructure, email, or other service providers.

Third-party services operate under their own terms, privacy policies, availability commitments, and security practices.

BitanixSoft does not control and is not responsible for changes, interruptions, errors, policies, or actions of independent third-party services except to the extent responsibility cannot lawfully be excluded.

Use of optional third-party functionality may require you to maintain your own account, credentials, API access, subscription, quota, or other authorization with the applicable provider.

You are responsible for determining whether use of a third-party service is appropriate for your organization and complies with your applicable security, confidentiality, contractual, and privacy requirements.

Additional information concerning third-party data processing is available in the BitanixSoft Privacy Policy.

9. Software and Network Operations

Bitanix NetMan contains network administration, discovery, documentation, assessment, auditing, configuration-management, and defensive-security capabilities.

The Software must be used only on systems, networks, devices, accounts, and infrastructure that you own or are explicitly authorized to administer, assess, test, or manage.

Certain operations may affect device configuration, network connectivity, system availability, services, firewall settings, SSH access, packages, permissions, or other system state.

You are responsible for maintaining appropriate backups, recovery access, change authorization, maintenance procedures, and validation before performing potentially disruptive operations.

Detailed Software-specific requirements and restrictions are contained in the EULA.

10. Software Availability, Updates, and Support

BitanixSoft may provide updates, patches, security fixes, compatibility changes, or new Software versions.

Availability and scope of updates and technical support may depend on the applicable licence plan, Software version, and then-current BitanixSoft policies.

We may modify or discontinue features where reasonably necessary for security, compatibility, legal compliance, technical requirements, or product development.

Nothing in these Terms guarantees perpetual availability of a particular feature, integration, third-party service, operating-system version, or Software version.

Where reasonably practicable, BitanixSoft may provide information concerning material changes affecting supported Software.

11. Privacy

Our handling of personal information is described in the BitanixSoft Privacy Policy.

Bitanix NetMan is designed around a local-first architecture, but certain user-initiated features may communicate with network devices or third-party services.

Customers are responsible for determining whether information they process through the Software is subject to privacy, confidentiality, contractual, regulatory, or data-protection requirements applicable to their organization.

12. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SITE, SOFTWARE, DOCUMENTATION, AND RELATED SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, OR UNINTERRUPTED OPERATION.

BITANIXSOFT DOES NOT WARRANT THAT THE SITE OR SOFTWARE WILL BE ERROR-FREE, UNINTERRUPTED, COMPLETELY SECURE, OR COMPATIBLE WITH EVERY SYSTEM OR ENVIRONMENT.

BITANIXSOFT DOES NOT WARRANT THAT THE SOFTWARE WILL IDENTIFY EVERY VULNERABILITY, CONFIGURATION ISSUE, SECURITY CONDITION, NETWORK DEVICE, OR OPERATIONAL RISK.

SECURITY FINDINGS, AI-GENERATED CONTENT, CVE INFORMATION, RECOMMENDATIONS, AUDIT RESULTS, AND OTHER ANALYSIS PROVIDED THROUGH THE SOFTWARE ARE DECISION-SUPPORT INFORMATION AND SHOULD BE INDEPENDENTLY REVIEWED BEFORE OPERATIONAL USE.

Nothing in these Terms excludes warranties, statutory guarantees, consumer rights, or other protections that cannot lawfully be excluded.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, BITANIXSOFT SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, DATA, CONFIGURATION, BUSINESS OPPORTUNITY, OR BUSINESS INTERRUPTION, ARISING FROM OR RELATED TO THE SITE, SOFTWARE, OR THESE TERMS.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, BITANIXSOFT'S TOTAL AGGREGATE LIABILITY ARISING FROM OR RELATED TO THE SOFTWARE, SITE, OR THESE TERMS SHALL NOT EXCEED THE AMOUNT PAID BY YOU FOR THE APPLICABLE LICENCE TERM GIVING RISE TO THE CLAIM.

Nothing in these Terms limits or excludes liability that cannot lawfully be limited or excluded.

14. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless BitanixSoft, its officers, directors, employees, contractors, and agents from claims, liabilities, damages, losses, and reasonable legal expenses arising from or related to:

  • your material violation of these Terms or the EULA;
  • your unlawful or unauthorized use of the Site or Software;
  • your violation of applicable law; or
  • your infringement of the rights of another person or entity.

This provision does not apply to the extent a claim results from conduct for which BitanixSoft is legally responsible and such responsibility cannot lawfully be excluded.

15. Export Controls and Sanctions Compliance

The Software and related technology may be subject to applicable Canadian export-control, economic-sanctions, trade-restriction, and related laws.

You are responsible for complying with applicable laws governing your acquisition, access, export, re-export, transfer, or use of the Software and related technology.

You must not purchase, access, transfer, export, re-export, provide, or use the Software where doing so would cause BitanixSoft or you to violate applicable Canadian sanctions, export-control laws, or other applicable trade restrictions.

BitanixSoft may refuse, suspend, restrict, or terminate a transaction, licence, activation, or service where reasonably necessary to comply with applicable law.

16. Suspension and Termination

BitanixSoft may suspend or terminate access to Site services or rights provided under these Terms where:

  • you materially breach these Terms;
  • your use is unlawful or fraudulent;
  • continued service would create a material security risk;
  • payment is invalid, reversed, fraudulent, or subject to a valid chargeback; or
  • suspension or termination is required by applicable law.

If a payment is refunded, reversed, or successfully charged back, the licence rights associated with that purchase terminate. The continued technical operation or availability of a previously issued local entitlement does not constitute authorization to continue using the Software. Any continued use under such an entitlement is unauthorized and remains subject to the EULA.

Termination of Software licence rights is additionally governed by the EULA.

Provisions that by their nature should survive termination, including intellectual-property provisions, disclaimers, limitations of liability, and applicable indemnification obligations, will survive termination.

17. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business, Site, Software, services, legal requirements, security requirements, or commercial practices.

The "Last Updated" date at the top of these Terms will identify the latest revision.

Changes generally apply prospectively.

Where required by applicable law, material changes affecting an existing customer or licence will be communicated appropriately.

Continued use of the Site after updated Terms become effective constitutes acceptance of the revised Terms to the extent permitted by applicable law.

18. Governing Law and Jurisdiction

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict-of-law principles.

Subject to rights, remedies, or jurisdictional protections that cannot lawfully be waived, disputes arising from or related to these Terms shall be subject to the jurisdiction of the courts of Ontario, Canada.

19. Severability

If any provision of these Terms is determined to be invalid, illegal, or unenforceable, the remaining provisions will continue in effect to the maximum extent permitted by applicable law.

20. No Waiver

Failure by BitanixSoft to enforce any provision of these Terms does not constitute a waiver of that provision or any other right.

21. Entire Agreement

These Terms, together with the applicable:

  • Bitanix NetMan End-User License Agreement (EULA);
  • Privacy Policy;
  • Refund Policy;
  • purchase or checkout terms; and
  • applicable third-party licence notices

constitute the applicable agreement between you and BitanixSoft concerning your purchase and use of the Site, Software, and related services.

If different documents govern different subject matters, the more specific document governs that subject matter to the extent of any inconsistency.

22. Contact

1000580102 Ontario Inc.
Operating as BitanixSoft

95 Balsdon Hollow
East Gwillimbury, Ontario
L9N 0Z6
Canada

Email: info@bitanixsoft.com
Phone: +1-647-244-2424
Website: bitanixsoft.com