Refund Policy

Last Updated: August 31, 2026

This Refund Policy applies to purchases of Bitanix NetMan software licences made through bitanixsoft.com from 1000580102 Ontario Inc., operating as BitanixSoft ("BitanixSoft," "we," "us," or "our").

This Refund Policy should be read together with our Terms of Service and the Bitanix NetMan End-User License Agreement ("EULA").

1. 14-Day Refund Period for First-Time Purchases

If you are purchasing a Bitanix NetMan licence for the first time, you may request a full refund within fourteen (14) calendar days of the original purchase date, subject to the conditions and exclusions described in this Policy.

The 14-day refund period begins on the date the applicable purchase is completed.

Installing, activating, and reasonably evaluating the Software during this period does not, by itself, make the purchase ineligible for a refund.

Approved refunds will be returned to the original payment method whenever technically possible.

Nothing in this Policy limits any refund, cancellation, statutory warranty, or consumer right that cannot lawfully be excluded or limited under applicable law.

2. Licence Terms, Payment, and Automatic Renewal

Bitanix NetMan licences are sold for the licence term selected at the time of purchase.

Current licence options may include:

• 1 Month
• 6 Months
• 1 Year

Unless a specific purchase is clearly identified at checkout as a one-time, non-renewing licence, licences automatically renew at the end of each licence term for an additional term of the same length, at the then-current price for that plan, charged to the payment method on file, unless cancelled before the renewal date.

We will send a reminder notice to the email address on file in advance of each renewal charge, consistent with applicable law.

To avoid being charged for a new licence term, you must cancel automatic renewal before the applicable renewal date. You may cancel through your account, where available, or by contacting info@bitanixsoft.com.

Cancellation takes effect at the end of the current licence term. You will retain access to Bitanix NetMan through the expiry of the term already paid for, and you will not be charged for the next renewal term.

If a specific purchase is offered as a one-time, non-renewing licence, this will be clearly stated at checkout for that purchase.

Once a renewal charge has been processed, it is covered by this Refund Policy as follows: if you contact us within forty-eight (48) hours of the renewal charge and have not used the Software during the new licence term, we will issue a full refund of that renewal charge and cancel the renewal.

Outside that 48-hour window, renewal charges are non-refundable except as otherwise expressly provided in this Refund Policy or required by applicable law.

The features, pricing, availability, and duration of licence plans may change for future purchases or renewal terms. Any changes applicable to future renewal charges will be handled in accordance with applicable law and any applicable notice requirements.

3. Refund Eligibility

A first-time purchase may generally qualify for a refund under Section 1 where:

• the refund request is submitted within fourteen (14) calendar days of the original purchase;
• the request relates to the customer's first Bitanix NetMan licence purchase; and
• there is no reasonable evidence of fraud, abuse, unauthorized licence sharing, redistribution, activation circumvention, or other material violation of the EULA or applicable purchase terms.

BitanixSoft may request reasonable information necessary to identify the applicable purchase and process the refund.

4. Refund Exclusions and Abuse

To the extent permitted by applicable law, a refund may be declined where there is reasonable evidence of:

• sharing, selling, transferring, or redistributing a licence, activation, or entitlement without authorization;
• attempted circumvention, manipulation, modification, or abuse of the activation or entitlement system;
• fraudulent payment activity;
• refund or chargeback abuse;
• unauthorized redistribution of the Software;
• material violation of the Bitanix NetMan EULA;
• unlawful or unauthorized use of the Software; or
• other material abuse of this Refund Policy.

A refund will not be denied solely because the customer installed, activated, or reasonably evaluated the Software during the applicable 14-day refund period.

Nothing in this section limits rights or remedies that cannot lawfully be excluded under applicable law.

5. Effect of a Refund on Licence Rights

If a refund is issued for a Bitanix NetMan licence, all licence rights associated with the refunded purchase terminate as of the date the refund is approved.

Following a refund, the customer must cease using the Software under the refunded licence and must not continue to use, transfer, share, sell, reproduce, or redistribute any activation code, licence entitlement, or other licensing material associated with the refunded purchase.

Bitanix NetMan uses a local entitlement mechanism. As a result, BitanixSoft may not be technically able to remotely deactivate or revoke an entitlement that has already been issued to a customer's device.

The continued technical operation, availability, or validation of a previously issued local entitlement after a refund does not grant or constitute authorization to continue using the Software.

Any continued use of the Software under a refunded licence is unauthorized and may constitute a violation of the Bitanix NetMan EULA.

6. No Prorated Refunds After the Refund Period

Except where required by applicable law or expressly provided in this Policy, licence purchases are non-refundable after the applicable fourteen (14) day refund period.

BitanixSoft does not provide full or prorated refunds for the unused portion of a licence term solely because a customer:

• changes their mind;
• no longer needs the Software;
• stops using the Software;
• changes their hardware, network, business, or operating environment; or
• otherwise chooses not to use the remainder of the purchased licence term.

For example, purchasing a 6-month or 1-year licence and later deciding to discontinue use does not entitle the customer to a refund for the remaining unused portion of that licence term.

This section does not limit mandatory consumer rights or remedies available under applicable law.

7. Licence Expiration

A Bitanix NetMan licence remains valid for the licence term purchased unless earlier terminated in accordance with the EULA or applicable law.

Choosing not to use the Software during part of the licence term does not pause, extend, suspend, or restart the licence period.

Unused time does not accumulate and cannot be transferred to a future licence term unless BitanixSoft expressly agrees otherwise in writing.

8. Technical Problems and Defective Software

If you experience a verified technical problem that substantially prevents Bitanix NetMan from functioning as intended, please contact BitanixSoft support.

We may request reasonable diagnostic information necessary to investigate and reproduce the reported problem.

Customers should not send passwords, SSH credentials, SNMP credentials, API keys, private keys, sensitive configuration information, or other unnecessary confidential information when requesting support.

Where reasonably possible, BitanixSoft will attempt to diagnose, correct, work around, or otherwise resolve a verified technical issue.

Where a material defect substantially prevents use of the Software and a reasonable solution cannot be provided within a reasonable period, BitanixSoft may provide an appropriate remedy, which may include a full or partial refund where appropriate or required by applicable law.

Nothing in this section limits statutory warranties, consumer guarantees, or other remedies that cannot lawfully be excluded or limited.

9. Compatibility and Customer Environment

Customers are responsible for reviewing available system requirements, supported platforms, and relevant product information before purchase.

A refund outside the applicable refund period will not ordinarily be provided solely because of changes to the customer's own hardware, network configuration, operating environment, third-party services, or other systems outside BitanixSoft's reasonable control.

This section does not apply where the Software materially fails to conform to representations made by BitanixSoft or where applicable law provides otherwise.

10. How to Request a Refund

To request a refund, contact BitanixSoft at:

Email: info@bitanixsoft.com

Please include sufficient information to identify the applicable purchase, such as:

• the email address used for the purchase;
• the order or payment reference, where available;
• the purchase date; and
• a brief description of the reason for the refund request.

BitanixSoft may request additional reasonable information where necessary to verify the purchase or investigate suspected fraud or abuse.

For security reasons, do not send your full payment card number, passwords, SSH credentials, SNMP credentials, API keys, private keys, or other sensitive credentials.

11. Refund Processing

Approved refunds are issued through Stripe to the original payment method used for the purchase whenever technically possible.

Once BitanixSoft submits an approved refund to the payment processor, the time required for the funds to appear in the customer's account depends on Stripe, the customer's financial institution, card network, payment method, and other processing factors.

BitanixSoft does not guarantee a specific bank or card-processing time after the refund has been submitted.

12. Currency, Exchange Rates, and Third-Party Fees

Refunds are generally processed in the currency and amount associated with the original transaction.

Where currency conversion occurred, the amount ultimately credited to the customer's account may differ because of exchange-rate movements, conversion procedures, or fees imposed by a bank, card issuer, payment network, or other third party.

BitanixSoft is not responsible for exchange-rate differences or independent third-party charges that BitanixSoft does not receive or control.

13. Chargebacks and Payment Disputes

If you believe a charge was made incorrectly, we encourage you to contact BitanixSoft before initiating a payment dispute so that we have an opportunity to investigate and resolve the matter.

Nothing in this Policy prevents you from exercising chargeback, payment-dispute, or other rights available under applicable law or the rules of your payment provider.

Fraudulent or abusive chargebacks may result in suspension or termination of the associated licence or entitlement to the extent permitted by applicable law and the EULA.

A payment reversal, chargeback, or refund does not create a continuing right to use the Software without payment.

14. Changes to This Refund Policy

BitanixSoft may update this Refund Policy from time to time to reflect changes to our products, payment methods, commercial practices, licensing mechanisms, or legal requirements.

Changes generally apply prospectively and will not retroactively reduce refund rights that applied to a completed purchase.

The "Last Updated" date at the top of this Policy identifies the latest revision.

Where required by applicable law, material changes will be communicated appropriately.

15. Relationship to Other Agreements

This Refund Policy forms part of the commercial terms applicable to purchases of Bitanix NetMan.

Use of the Software and licence rights are separately governed by the Bitanix NetMan EULA.

Purchases and use of the BitanixSoft website are additionally governed by the BitanixSoft Terms of Service.

If applicable law provides mandatory consumer rights that conflict with this Policy, those mandatory rights apply to the extent required by law.

16. Contact

1000580102 Ontario Inc.
Operating as BitanixSoft

95 Balsdon Hollow
East Gwillimbury, Ontario
L9N 0Z6
Canada

Email: info@bitanixsoft.com
Phone: +1-647-244-2424
Website: bitanixsoft.com